We want you to be happy with what you order. If something is not right, this page explains what you can return, how long you have, and how to start the process.
Your return window
You have 14 days from the day you receive your order to tell us you want to return an item. Once we have agreed the return, please send the item back to us within a further 14 days.
Condition of returned items
To be accepted, an item must come back to us:
- In the same condition you received it
- With all accessories, cables, headers and packaging that came with it
- Undamaged by misuse, incorrect wiring, excessive voltage, soldering or physical modification
Development boards and electronic modules are delicate. An item that has been soldered, cut, flashed with a bootloader that cannot be reversed, or damaged by incorrect power cannot be returned unless it arrived faulty.
Items we cannot accept back
- Custom 3D printed parts, because they are made to your order and to your specification
- Items damaged after delivery through accident or misuse
- Items returned after the 14 day window has passed
If a custom 3D print arrives damaged, or does not match the file and options you ordered, that is a different matter — contact us and we will put it right.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, contact us as soon as you can. We will arrange a replacement or a full refund, including any delivery charge, and we will cover the cost of returning it. Photographs of the item and its packaging help us sort this out quickly.
How to start a return
Email sales@shop.sizar.krd or use our contact page with your order number and a short description of the problem. Please do not send anything back before we have replied — we will confirm the return and tell you where to send it.
Refunds
Once we receive and inspect the returned item, we will let you know whether the refund is approved. Approved refunds are paid back through the same channel you used to pay:
- Orders paid by FIB transfer are refunded by FIB transfer
- Orders paid by Zain Cash are refunded by Zain Cash
- Orders paid cash on delivery are refunded by whichever of those two you prefer
Please allow a few days for the transfer to reach you after we confirm the refund.
Delivery charges
Where an item is faulty, damaged or incorrect, we refund the delivery charge and cover return postage. Where you are returning an item simply because you changed your mind, the original delivery charge is not refunded and you pay to send the item back.
Cancelling an order
If your order has not shipped yet, contact us and we will cancel it and refund you in full. Custom 3D print orders can be cancelled up until we begin printing.
Questions
Email sales@shop.sizar.krd and we will help.
